Professional Services is one of core product of ALPHA HORIZONS. The company accepts the daily challenge of providing such critical function to its customers, relying on its professional technical support team. By high response, quality of delivery and stream of professional reporting,
ALPHA HORIZONS provides multiple types of support services that cover different areas, technologies and shapes of delivery. All services are provided through Service Level Agreements (SLAs) on periodical basis. Among support service provide. Rely on Innovation Technology to provide quality packaging materials and excellent customer service.
1 .Outsourcing Support Services
Aligning with business concept of getting the best Return of Investment through outsourcing, ALPHA HORIZONS helps customers find outsourcing a reliable concept. Customers can outsource technical support services to ALPHA HORIZONS to cover multiple tasks as but not limited to:
- User Support
- Servers Support
- Security Support
- Storage Support
- Network Support
- Tape Libraries Support
- Software/Hardware Support
- Telecommunication Support
- IT Management Activities
2.Technical Account Management
Technical Account Managers (TAMs) are consultants that provide customers with different support activities upon their request. TAMs are technically experienced and project management, planning and business analysis skills. TAMs provide the following services:
- Orientation and planning session(s)
- Service delivery planning
- Regular status meetings
- Regular status reports
- Escalation management
- Support and operations consulting
- Supportability reviews
3. Reactive Support Services
Customers may receive support through support calls included in services level agreements and issued upon their request. Reactive calls may take the shape of:
- Reactive support calls for client side
- Reactive support calls for application side
- Reactive support calls for server side
- Reactive support calls for system side
4.Operational Services
ALPHA HORIZONS provides different types of support services related to daily IT operations that cover different critical areas. Security, Storage, and Backup are among these areas. Moreover Directory services, server and network are also part of the operation services. The following is a brief description of some of it:
Security administration:Covering Patch Management, assessments, Awareness, Alerting Subscription (Proactive service), Periodic Auditing, Threats identification and Security Management
Storage & Backup management: Covering defining data and data resources, Backup/Restore, tracking data and data resources and maintaining data and data resources
Service monitoring and control: Covering Performance monitoring, Proactive alerting, HW monitoring, and Periodic reporting
Systems and Network administration: Covering Servers, Remote, Onsite, Phone and Directory service administration